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Display issue from Dell XPS 420 onto a HP 42 in plasma

Last post 12-07-2008, 6:10 AM by walkabt. 4 replies.
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  •  11-30-2008, 3:19 PM 313233

    Display issue from Dell XPS 420 onto a HP 42 in plasma

    I have a Dell XPS 420 with a 512 meg video card and a 42 in HP Plasma TV.

    I have several issues and it all sounds like I have a lemon TV but I wanted to get some feedback from the group.

    The XPS connects to the plasma via a DVI to HDMI converter cable

    Issue #1 is that I inconsistently get vertical bands showing up on the display. 

                I have changed out the DVI cable and plugged the TV into another power strip on a separate circuit.

    Issue #2 is that I will inconsistently get pink showing up in the highlights of whatever is being displayed.

    I have also connected the XPS 420 to a LCD 40in and do not experience the problems.

    Any suggestions?

    TIA

    John
  •  11-30-2008, 5:45 PM 313255 in reply to 313233

    Re: Display issue from Dell XPS 420 onto a HP 42 in plasma

    There is a known issue with some of the HP plasma TVs.

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01481913&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

    HP extended warranties on the affected models an additional year.

  •  12-01-2008, 7:48 PM 313498 in reply to 313255

    Re: Display issue from Dell XPS 420 onto a HP 42 in plasma

    I do have one of the units that is covered and I do have one of the issues they describe.  I will contact HP tomorrow and see if I am still covered.

    Thanks!!

    John


  •  12-06-2008, 12:18 PM 314736 in reply to 313255

    Re: Display issue from Dell XPS 420 onto a HP 42 in plasma

    Thanks again for the link , HP came out today and replaced the board.

    How did you find this on HP's site?  I did a search and could not find this alert?  I want to see if there are any other known issues.

    Thanks

    John

  •  12-07-2008, 6:10 AM 314849 in reply to 314736

    Re: Display issue from Dell XPS 420 onto a HP 42 in plasma

    Microsoft's Live search found it.  I recalled reading about the issues somewhere.
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