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Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

Last post 10-22-2008, 3:14 AM by eddiem74. 49 replies.
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  •  04-07-2008, 6:38 AM 255408

    Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    1.       CountryCode  IE
     
    2.       PostCode = n/a (Dublin)
     
    3.       ServiceType (cable, sat, ota) = Satellite
     
    4.       ServiceProvider (name of service provider) = Sky Digital Ireland (BDS powered by Zap2it)
     
    5.       IssueType (list one) = large number of channels are incorrect (new, moved, and changed channels).
     
    6.       Description (this includes what you’re seeing, and what you’d expect to see)
              Channel lineup provided does not match the actual channel lineup.
     
    7.       IssueDateTime = April 7th 2008 13.00
     
    8.       As much information from the About Guide Listings under the TV Settings section of Media Center:
             1) ProviderID = 18
             2) Version = 2676385691
             3) HeadendName = Sky Digital Ireland
             4) HeadendID = 8050000
             5) TVSignal = Set-Top Box
             6) SchemaVersion = 18
             7) Language = EN
             8) StartDate = April 7th 2008 01.00AM
             9) EndDate = April 23rd 2008 12.00AM

    --- LINEUP ISSUES ---
    Expected Channel Channel Provided
    121 Virgin 1 121 Bravo
    122 Virgin 1+1 122 Bravo +1
    123 Bravo No Channel Provided / Missing Entry in EPG
    124 Bravo+1 124 Challenge TV
    125 Challenge 125 Challenge +1
    130 SCI FI +1 No Channel Provided / Missing Entry in EPG
    144 DMAX 144 Sumo TV
    145 DMAX+1 145 Sumo TV +1
    146 Zone Reality 146 Zone Romantica
    147 Zone Reality +1 147 Zone Reality
    148 Zone Reality X 148 Reality TV +1
    149 ZoneRomantica 149 Zone Reality Extra
    152 E! Entertainm 151 E! Entertainment
    153 Challenge +1 153 Virgin1
    154 Bravo 2 154 Virgin1 +1
    155 DMAX +2 155 OBE
    167 Information TV No Channel Provided / Missing Entry in EPG
    184 Men & Motors 131 Granada Men & Motors
    186 Red 186 Legal TV
    198 AIT Int'l 198 Creative TV
    199 Anime Central No Channel Provided / Missing Entry in EPG
    200 ParaComedy2+ No Channel Provided / Missing Entry in EPG
    201 MTV® No Channel Provided / Missing Entry in EPG
    202 Urban TV No Channel Provided / Missing Entry in EPG
    204 OBE No Channel Provided / Missing Entry in EPG
    205 FX +! No Channel Provided / Missing Entry in EPG
    206 Sumo TV No Channel Provided / Missing Entry in EPG
    207 Nuts TV No Channel Provided / Missing Entry in EPG
    208 Pulse No Channel Provided / Missing Entry in EPG
    209 BET No Channel Provided / Missing Entry in EPG
    251 Disc.RTExtra 251 Discovery Real Time +1
    252 Disc.H&Health 252 Disovery Real Time Extra
    253 Sky Real Lives 253 Sky Travel
    254 SkyRealLive +1 254 Sky Travel +1
    255 SkyRealLives2 255 Sky Travel Extra
    263 TravelChannel2 No Channel Provided / Missing Entry in EPG
    264 Disc.RT +1 264 Discovery Home & Health
    269 UKTV Style 2 No Channel Provided / Missing Entry in EPG
    271 Mainstreet No Channel Provided / Missing Entry in EPG
    282 Diva TV No Channel Provided / Missing Entry in EPG
    283 SA Direct No Channel Provided / Missing Entry in EPG
    284 Luxe TV No Channel Provided / Missing Entry in EPG
    286 Luxe TV HD No Channel Provided / Missing Entry in EPG
  •  04-07-2008, 6:39 AM 255409 in reply to 255408

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    Next batch of channels as I could not fit in first post.

    BATCH 2:

    Expected Channel Channel Provided
    311 Sky Screen 1 311 Sky Movies HD1
    312 Sky Screen 2 312 Sky Movies Screen 1
    313 SkyPremiereHD 313 Sky Movies HD2
    314 Sky Screen 1 HD 314 Sky Movies SD2
    322 Zone Thriller No Channel Provided / Missing Entry in EPG
    325 movies4men 325 Matinee Movies
    326 movies4men +1 No Channel Provided / Missing Entry in EPG
    327 movies4men 2 327 Movies 4 Men
    331 Nollywood No Channel Provided / Missing Entry in EPG
    332 Sky Screen 2HD No Channel Provided / Missing Entry in EPG
    333 AIT No Channel Provided / Missing Entry in EPG
    341 MTV ONE +1 341 VH1
    342 MTV BASE 342 MTV Hits
    343 MTV HITS 343 MTV Base
    346 VH1 MTV Flux
    350 The Hits 350 Kiss
    351 KISS 351 Smash Hits
    352 Smash Hits! 352 Magic
    353 Magic 353 Q
    354 Q 354 Kerrang!
    357 Flava 357 Flava
    358 Kerrang! 358 The Hits
    359 oMusic TV 359 Classic FM TV
    368 ROCKWORLDTV 368 Musicians Channel
    376 Bedroom TV 376 Big Box TV
    377 NME TV No Channel Provided / Missing Entry in EPG
    378 Clubland TV No Channel Provided / Missing Entry in EPG
    392 Music Choice 395 Music Choice
    405 Sky Spts News No Channel Provided / Missing Entry in EPG
    408 Sky Sports HD1 408 Sky Sports News
    409 Sky Sports HD2 No Channel Provided / Missing Entry in EPG
    423 Arsenal TV 423 Gof TV
    424 Arsenal Replay No Channel Provided / Missing Entry in EPG
    427 Fight Network 427 TWC Fight
    429 Setanta Ireland 429 Setanta Sports 1
    434 Setanta Sports1 434 Setanta Ireland
    435 Setanta News No Channel Provided / Missing Entry in EPG
    448 LiverpoolFCTV No Channel Provided / Missing Entry in EPG
    450 Sky Sports HD3 No Channel Provided / Missing Entry in EPG

  •  04-07-2008, 6:40 AM 255410 in reply to 255409

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    BATCH 3:

    Expected Channel Channel Provided
    609 Disney Chnl 609 Disney Cinemagic
    610 Disney Chnl +1 610 Disney Cinemagic +1
    611 Play Disney 611 Disney Channel
    612 Play Disney + 612 Disney Channel +1
    615 Nick Jr 615 Discovery Kids
    622 Disney Cine 622 Playhouse Disney
    628 Disney Cine +1 No Channel Provided / Missing Entry in EPG
    631 JML 631 JML Direct
    632 JML Lifestyle 632 Shop Now TV
    638 JJB Sports TV 638 Simply Shopping
    647 Pitch World 647 Pitch TV Plus
    652 JML Choice 652 Vector Direct
    656 JML Innovation 656 Shop Vector +
    657 JML Solutions 657 JML Extra
    664 JJB Golf 664 Golf TV Pro Shop
    683 Screenshop2 No Channel Provided / Missing Entry in EPG
    760 GOD Channel 760 God Europe
    761 GOD Europe 761 God 2
    767 Inspiration No Channel Provided / Missing Entry in EPG
    770 Gospel Channel No Channel Provided / Missing Entry in EPG
    771 Word Network 771 Dove Vision TV
    772 Genesis No Channel Provided / Missing Entry in EPG
    773 Faith No Channel Provided / Missing Entry in EPG
    774 KICC TV No Channel Provided / Missing Entry in EPG
    783 STAR One 783 Star News
    785 PCNE Chinese No Channel Provided / Missing Entry in EPG
    786 Bangla TV 786 Vectone Urdu
    791 ARY Digital 791 Bangla TV
    792 PTV Prime 792 Ary Digital
    794 DW-TV No Channel Provided / Missing Entry in EPG
    795 TVEi 795 Prime TV
    796 Abu Dhabi TV 796 Vectone Tamil
    799 TV5 799 Al Jazeera

  •  04-07-2008, 6:45 AM 255411 in reply to 255410

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    BATCH 4:

    Expected Channel Channel Provided
    800 MAX 800 Vectone Bangla
    801 Record TV 801 Deutsche Welle TV
    802 DM Digital 802 TVE International
    804 ARY QTV No Channel Provided / Missing Entry in EPG
    805 DM Gold 805 TV5 Monde
    806 ARY Oneworld 806 MAX TV
    807 Venus TV 807 ATN
    810 STAR News 810 Record TV
    811 STAR Gold No Channel Provided / Missing Entry in EPG
    812 PTV Global No Channel Provided / Missing Entry in EPG
    818 Mana Telugu 818 ATN Bangla
    819 Sahara Filmy No Channel Provided / Missing Entry in EPG
    820 Sahara One No Channel Provided / Missing Entry in EPG
    821 AAJTAK No Channel Provided / Missing Entry in EPG
    822 Noor TV No Channel Provided / Missing Entry in EPG
    823 Peace TV No Channel Provided / Missing Entry in EPG
    824 AAG No Channel Provided / Missing Entry in EPG
    825 GEO News No Channel Provided / Missing Entry in EPG
    826 Channel S NTV No Channel Provided / Missing Entry in EPG
    827 ATN No Channel Provided / Missing Entry in EPG
    828 Channel Punjab No Channel Provided / Missing Entry in EPG
    829 Music India 829 Apna Radio
    830 Sunrise TV No Channel Provided / Missing Entry in EPG
    831 jazeerachildren No Channel Provided / Missing Entry in EPG
    832 DD-News No Channel Provided / Missing Entry in EPG
    833 DD-India No Channel Provided / Missing Entry in EPG
    834 NDTVImagine No Channel Provided / Missing Entry in EPG
    835 Glory TV No Channel Provided / Missing Entry in EPG
    836 BritAsia TV No Channel Provided / Missing Entry in EPG

  •  04-08-2008, 1:46 AM 255521 in reply to 255408

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    Site Admins,

    I appear to be unable to add any more batches? I must have reached a size limit for the thread ?

    If you can give me access to attach a file, I can upload an excel file (less than 100kb) with all the info I have tried to copy/paste.

    Thanks !

  •  04-10-2008, 9:27 AM 256055 in reply to 255521

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    Hi eddiem

    You have provided enough channels for me to start investigating I will let you know what I find out.

    J


    This posting is provided "AS IS" with no warranties, and confers no rights.
  •  04-10-2008, 9:30 AM 256058 in reply to 256055

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    csise:

    Hi eddiem

    You have provided enough channels for me to start investigating I will let you know what I find out.

    J

    Cheers, no worries, let me know if you me need to check/confirm anything or provide more info.

    Eddie

  •  04-22-2008, 3:39 AM 258203 in reply to 256055

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    csise:

    Hi eddiem

    You have provided enough channels for me to start investigating I will let you know what I find out.

    J

    Any update on this issue, or on when we can expect a resolution ?

  •  05-07-2008, 1:56 PM 261308 in reply to 258203

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    Hi eddiem

    The content provider are reworking or have reworked the lineups for SKY in the UK and Ireland.

    Please let me know if you are still seeing issue.

    Thanks


    This posting is provided "AS IS" with no warranties, and confers no rights.
  •  05-09-2008, 7:42 AM 261630 in reply to 261308

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    csise:

    Hi eddiem

    The content provider are reworking or have reworked the lineups for SKY in the UK and Ireland.

    Please let me know if you are still seeing issue.

    Thanks

    Checked the guide today, and even re-ran an update, and no update appears to have happened yet to the EPG based on a quick look at the initial list provided. Sad [:(]

  •  05-23-2008, 6:19 AM 264621 in reply to 261308

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    csise:

    Hi eddiem

    The content provider are reworking or have reworked the lineups for SKY in the UK and Ireland.

    Please let me know if you are still seeing issue.

    Thanks

    Nothing still appears to be updated, re-ran the guide today, and could not see any difference. :-(

    We are approaching the 2 month anniversary since I highlighted this issue, and it still does not seem to be resolved. It's obviously harder to fix than I assumed it to be ?

  •  05-27-2008, 1:30 PM 265246 in reply to 264621

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    Hi eddiem

    Do you have a website that I can reference that lists the channels and tuner positions that you are expecting? 

    Thanks


    This posting is provided "AS IS" with no warranties, and confers no rights.
  •  05-29-2008, 1:57 AM 265630 in reply to 265246

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    csise:

    Hi eddiem

    Do you have a website that I can reference that lists the channels and tuner positions that you are expecting? 

    Thanks

    J, the Sky TVListings website (http://www.sky.com/portal/site/skycom/tvguide/tvlistings) has been changed recently and now they no longer show "Sky Ireland" in the 'Provider & Region' dropdown option. This would have been a good source for you. I have dropped a message to Sky via their online contact form to see if they state whether or not Sky Ireland will be listed again, but I am sure this won't be a speedy process.

    I am also checking with some other forums to see if anyone can point me to a website, however at the moment, any feedback requires download/customization for a solution, which I feel is more work than you want.

    I am open to any ways to provide you the information you need, in the format you want, even if I have to do it manually. Just let me know.

  •  05-30-2008, 12:44 PM 265907 in reply to 265630

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    Hi eddiem

    They are going after the Ireland epg data again.  I found a couple of issues from other resources.  Let me know if you get a response from Sky about the page.  I just like to have multiple locations to verify issues.

    Thanks for your help

    J


    This posting is provided "AS IS" with no warranties, and confers no rights.
  •  06-03-2008, 3:32 AM 266503 in reply to 265907

    Re: Sky Digital Ireland EPG - Incorrect Channel Lineup - April 08

    csise:

    Hi eddiem

    They are going after the Ireland epg data again.  I found a couple of issues from other resources.  Let me know if you get a response from Sky about the page.  I just like to have multiple locations to verify issues.

    Thanks for your help

    J

    Hi J,

    Sky came back to me, but the only way to access the guide is via my login to my Sky account, and then I need to customize it for my subscription, so it is not an open website ??? Not much help to you I am afraid.

    As I said, my offer is open to help you in any way I can, even if manually doing some analysis. For example if you need me to provide you a file in a certain format I would be willing to work with you on that.

    Let me know if there is anything more I can do from my end. I think you also need to escalate that your EPG partners are obviously not meeting their Service Level Agreement given the data inconsistencies and timeliness issues.

    Eddie

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