To be sure your data quality submissions get the best possible chance of turning into an actionable item for our team, please follow this template when posting. This will help us to manage the feedback provided in a structured format.
To obtain needed headend information go to:
Settings - Tv - Guide - About Guide Listing
***PLEASE NOTE*** All fields are optional. The more information you provide, the better chance you'll have of us being able to determine the source of your problem.
------------------------ This is a Sample ------------------------
1. CountryCode
US
2. PostCode
98052
3. ServiceType (cable, sat, ota)
Cable
4. ServiceProvider (name of service provider)
Comcast
5. IssueType (list one)
Unable to locate correct service provider.
None of the lineups are correct.
A small number of channels are incorrect (new, moved, and changed channels).
A large number of channels are incorrect (new, moved, and changed channels).
Show listings are incorrect (bad times, bad information, etc).
Unable to download guide data.
6. Description (this includes what you’re seeing, and what you’d expect to see)
Channel lineup provided does not match the actual channel lineup.
7. IssueDateTime
8/6/07 12:01pm
8. As much information from the About Guide Listings under the TV Settings section of Media Center:
1) ProviderID
1
2) Version
2652497565
3) HeadendName
Kirkland, Comcast (Digital)
4) HeadendID
WA62449X
5) TVSignal
Digital Cable
6) SchemaVersion
1
7) Language
EN
8) StartDate
8/6/07
9) EndDate
8/20/07
--- FOR LINEUP ISSUES ---
1. ExpectedChannelLineup
47 – MSNBC
2. ChannelLineupProvided
46 – MSNBC
--- FOR LISTING ISSUES---
1. URL to valid information.
http://tv.msn.com/tv/airing.aspx?type=episode&progid=28412846&title=Hardball%20With%20Chris%20Matthews
2. ListingDateTime (this is the time the guide states)
MON 8/6 1:00PM
3. ActualDateTime (this would be the time the listing is actually scheduled)
MON 8/6 2:00PM
4. SeriesName
Hardball with Chris Matthews
5. EpisodeName
N/A
6. EpisodeNumber (if available)
N/A
7. SeriesDescription (if incorrect)
N/A
8. EpisodeDescription (if incorrect)
N/A
This posting is provided "AS IS" with no warranties, and confers no rights.