I have an XPS420 with the new ATI 3650 video card (with HDMI and Displayport) and the Dell 3008WFP monitor. I've got a cablecard with Time Warner NYC. When I try to play cablecard content on my 3008WFP monitor via Displayport, I get an restricted content error yet when I play it over HDMI from the same card to the same monitor, I CAN view the content. (this is true at lots of resolutions) Even stranger, I CAN play bluray content over Displayport to the 3008WFP (even at 2560x1600) which is supposedly protected content. I have updated the tuner firmware, the video card firmware (I THINK it installed ok), and run windows update (NOT running Vista SP1 yet...). I spent 1.5hrs on the phone with Dell, and scoured the internet for help all to no avail!!

This SHOULD work. My understanding is that DPCP (i.e. Displayport Copyright Protection) should handle things with Displayport just as HDCP does with HDMI.

has anyone ever viewed cablecard content over displayport?!?!?!?!?! Any thoughts?

 

Thanks!!

I am having the exact same problem, but I have a Palit NVidia 9600GT with Display Port.  This rules out the possibility of a video card/display port problem.  I initially thought the lack of ability to display HDCP content at 2560x1600 was a Dell 3008WFP issue until I saw this post.  Following are the details of what can display and what doesn't on my system:

VIA DVI-D

Resolution      HDTV      Blu-Ray      Desktop   Aspect-Ratio

2560x1600      No               No            Yes            16:10

1920x1200      No               No             Yes            16:10

1920x1080      Yes               Yes            Yes           16:9

all others            yes               yes              yes

Dell has clearly stated that the 3008WFP does not de-code HDCP content through the  DVI-D port at resolutions over 1920x1080 citing the chipset does not support it.

VIA DISPLAY PORT

Resolution      HDTV      Blu-Ray      Desktop   Aspect-Ratio

2560x1600      No               Yes            Yes            16:10

1920x1200      No               Yes             Yes            16:10

1920x1080      No               Yes             Yes            16:9

all others           No               Yes            Yes   

Dell has told me that the 3008WFP does display protected content through the display port.  The fact that protected content is correctly playing through Blu-Ray at 2560x1600 indicates the monitor is working as told. 

However, the fact that NO HDTV is playing at ANY resolution points to either a Microsoft Windows Media Center issue or an ATI CableCard issue.

So you can get Blu-Ray to play over display port at 2560x1600? 

>>YES

 

 If so, then I think your porblem is more of a driver issue than a monitor issue.

 

When did you purchase your 3008WFP?

>>late April

When was it shipped?

>>approximately June 1 (AFTER is was removed from sale for a few weeks by dell)

  Can you pull a firmware version from the monitor?

Driver Version: 1.0.0.0.  (from the Dell 3008WFP(DP) properties window in device manager

What Blu-Ray player do you have?

>>PLDS BD-RE DH-4B1S (the one from Dell)

 

  Mine is the Phillips 1000DCT or something like that ... which I might add has no firmware upgrade available.

 

 

 

I'm communicating with a guy at Dell to try and resolve this problem. He's talking with Dell Engineers to see why cable card content won't play over displayport. I believe it is a Vista/ATI Driver/Monitor Driver issue. What else can you tell me? What has Dell told you?

 

-Erik

 

Erik, PM Sent.

I firmly believe this to be a Microsoft issue at this point.  Display Port appears to be working just fine, just not WMC.  From other discussions, I have been told that it cannot be the ATI DCT.  So, it looks like the 3008WFP will have to be used strictly as a 1920x1080 monitor with DVI-D until Display Port support appears in WMC.  Then the monitor will be able to be used in native 2560x1600 mode for both Blu-Ray and WMC.

I find it very odd that no one has contributed to this thread, especially from the Microsoft side.

A few of us MVPs are trying to find out more from Microsoft's side.

Thanks.  I am extremely interested.  Dell is washing their hands of this and I'm very upset. I believe that Displayport simply won't work with Cablecard without a patch of some sort. Please let us know as soon as you have something!

In this particular case, I think Dell has a case.  The DisplayPort seems to be working as evidenced by the Blu-Ray player.  It is Media Center that has the issues.

I am waiting expectantly for what Chris and other MVPs turn up regarding the Media Center issues raised.

perhaps but as one of the few sellers of the ATI DCT and a displayport monitor, Dell should have found the problem in its testing (or at LEAST acknowledge it now) and contacted MSFT.  It should be a "known issue" that is well documented so that potential buyers of an XPS420 with DCT & 3008WFP know that they won't properly work together. 

ecruben:

perhaps but as one of the few sellers of the ATI DCT and a displayport monitor, Dell should have found the problem in its testing (or at LEAST acknowledge it now) and contacted MSFT.  It should be a "known issue" that is well documented so that potential buyers of an XPS420 with DCT & 3008WFP know that they won't properly work together. 

This has exactly been my point in many of my conversations with the  Dell representatives as well.  How could you release for sales a product with obvious flaws?  You will not believe the answer I got ...

I was told very matter of factly that the manner in which I use the 3008WFP (for Blu-Ray videos and Media Center HDTV) is in such a minority that my problems simply don't matter to Dell.  That the vast majority of users purchase the monitor for graphics and desktop work and Dell could care less whether it can successfully decode HDCP content at native resolution.

However, when I brought the aspect ratio issue to the table and THIS problem was confirmed, they pulled the monitor from active sales and placed it "on extended lead times".  The aspect ratio issue was one problem that did affect all users in all designated uses.

An interesting note, is that the Dell rep has told me they have now placed into effect testing procedures to include home media/home theater setups.  Another interesting note is that Dell has been very quiet on the question posed if they are going to work with Microsoft on the DisplayPort issue within WMC.  It is in Dell's best interest to resolve this issue in order to promote DisplayPort sales, however, again, they view us WMC users as a very small market segment and not worth the effort.

I asked Dell if they would issue a recall for all previously purchased monitors that had the aspect ratio problem and they also stated that they would not.  So, in effect, there are literally 1,000's of users out there that may or may not know they have a defective monitor.  Imagine how upset that person might be a year or so from now (after warranty expires) when they "discover" the aspect ratio problem and cannot get a replacement. 

So, our issue remains unresolved and now we must turn to the Chris Laniers of the world to try and address the issue with Microsoft.  Chris...any word on that front?

Jon,

 

 I just tried it with DVI Dual link. I can use my monitor at full 2560x1600 for most applications. However, at that resolution BluRay no longer works and I can't play restricted content (e.g. cablecard content). When I try to play cablecard content, I get a "restricted content error" while if I try to play a Bluray, I get a HDCP driver error. If I continue to use the DVI Dual Link but drop the resolution to 1920x1080, then I can view BluRay and cablecard content.

 

QUESTION: WHEN YOU TRY TO PLAY CABLECARD OVER DUALLINK DVI AT 2560X1080, WHICH ERROR MESSAGE DO YOU GET?   

Thanks

 

Erik

ecruben:

Jon,

I just tried it with DVI Dual link. I can use my monitor at full 2560x1600 for most applications. However, at that resolution BluRay no longer works and I can't play restricted content (e.g. cablecard content). When I try to play cablecard content, I get a "restricted content error" while if I try to play a Bluray, I get a HDCP driver error. If I continue to use the DVI Dual Link but drop the resolution to 1920x1080, then I can view BluRay and cablecard content.

QUESTION: WHEN YOU TRY TO PLAY CABLECARD OVER DUALLINK DVI AT 2560X1080, WHICH ERROR MESSAGE DO YOU GET?   

Thanks

Erik

Erik,

I get the same exact error messages.  They apparently are general in nature and do not contribute to any troubleshooting efforts.  Besides, don't waste your time with the DVI-D port - Dell has already said the DVI-D port only supports maximum resolution at 1920x1080.  Following is the question and answer provided by Dell:

"The 2408 displays HDTV content through Windows Media Center (WMC) at both 1920x1080 AND 1920x1200.  The 3008 only displays HDTV at 1920x1080.  WMC shows a driver error and Restricted Content message at 1920x1200.  Why does the 2408 display HDTV at higher resolutions than the 3008?

[Thelen, Jeffrey & JC] The 3008 *in theory* can support 19x12 CVTR formats, no different than the 2408. We discovered timing differences between generations of NVIDIA chipsets and ATI designs that would prevent us from reliably offering this feature on the 3008 via DVI. The simplest answer at the time was to limit HDCP to 1920x1080."

The only way that you will be able to view HDCP content (both Blu-Ray and HDTV via CableCard and WMC) is through DisplayPort...eventually.  Right now Microsoft hasn't developed support for DisplayPort within WMC.

Again, we are now relying on people like Chris Lanier (MVP) to get answers for us.

Jon

Thanks Jon. Have we confirmed that WMC is the issue? Are people able to play at 2560x1600 via DVI-D on the earlier generation 3007WFP-HC ? Has anyone ever gotten WMC to work with high resolution on any monitor over any connection? As always, thanks for you help!!!

 

Erik

Therein lies the big question.  I am under the impression that there are no problems with the HP 30" or the Gateway 30" displaying HDCP content over DVI-D at 2560x1600...however, I have not directly had the opportunity to confirm that.

From a previous conversation with Dell I think I remember that the problem lies in the Genesis chipset that the Dell monitor uses ... at least with the DVI-D port.

As far as DisplayPort is concerned, the evidence pretty stongly points to a Microsoft issue, since Blu-Ray seems to be working.  However, my contact over at Dell is not 100% convinced, saying that both NVidia and ATI may have the same problem in their implementation of the DisplayPort specification.  I find that chance to be pretty remote.

Dell has sent me yet a third monitor to test.  This time I am hopeful the aspect ratio problem is fixed, yet the displayport issue is still in Microsoft's hands.

Anyone who owns a 3008WFP needs to check their Revision sticker on the back/bottom side of the monitor.  If you have a REV00, it needs to be replaced.  According to Dell techs:

Rev A00 was the original display with original old firmware. Most people have this and most people will have no problems.

2.       Rev A01 is the 1^st revised version and includes FW changes that will help Mr. Drakes aspect ratio issue.

3.       Rev  A02 will be the 2^nd revision and will address an intermittent video issues. This will only help those customers with failed displays.

 

So Chris, any update?  Dell tells me they are making MSFT aware of the fact that WMC doesn't support Displayport!