I have this issue with DVD's.  I have an ATI HD 3850 card.  I can ALWAYS replicate this problem when skipping through (forward and reverse) a DVD in Media Center as follows...

...Refresh rate set to 60Hz (I am in the UK so it should be 50Hz but when at 50 my blu-rays and HD-DVD's judder through Arcsoft TMT (both Media Center app and standalone), and...

interlacing turned on.

If interlacing is turned off AND/OR refresh rate is set to 50Hz then this issue doesnt arise.

HTH

Rich

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Intel Core 2 Duo 6600 -- 2GB Corsair Extreme RAM -- 3TB Storage -- 2 * Blackgold PCI-e Dual Tuners -- 2 * Hauppauge Nova-HD-S2 Tuners -- Gigabyte 8600GT Silent Video Card -- LG Blu-ray/HD-DVD Internal Drive -- Zalman HD160 Case -- Sony Bravia 46x2000

theelite:

i've encountered something like this...for me basically a frame will lock and loop over and over and the audio will still be going...won't fix itself until I hit stop and go back to live TV...this started happening to me with the TV Pack, do you happen to have an ATI card?

 

I have Nvidia 9600GT...  It only blanks the screen for about a second and goes back normal, and it happens not very often, maybe once an hour.  My guess is that it is some MPEG glitch from the cable provider, and the new video decoder doesn't handle it very well.

 

I was getting the "copying prohibited" error on Live TV and recorded TV tonight. The odd thing is that it was working earlier this evening and the only thing I changed was updating my ATI drivers from 8.5 to 8.8, then watching a Blu-ray disc with TMT right after the reboot.

So I rebooted again, and tried Live TV, and what do you know it worked. But I couldn't watch anything I recorded after I udpate the driver. The odd thing was that I was recording the Discovery Channel when I rebooted, and I could watch the first half of the program, but not the second (split by the reboot). Luckily only two shows had recorded, so I didn't mind deleting them.

After watching some Live TV succesfully, I tried a recording again, and this time it worked. So I guess from now on when I update the ATI drivers, I'll be sure to watch Live TV right after the reboot.
Weird.

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Ben
How good can it be, if it isn't HD?
Engadget HD

All of the sudden today I'm getting a ton of Copying Prohibited errors- in the middle of the show! I'll be watching the show and then all the sudden half way through, I get the error. I'm on an Nvidia card- I'll see if there are any new drivers. This happened for a local news show, americas got talent, and craig ferguson tonight.. never had the error before First the weird guide updating issue and now this? What's next?

Don't know if this is news - but I just got off the phone with Velocity Micro and they are *not* providing existing customers with any sort of upgrade path to obtain the TV Pack. I spent over four grand with them on a new VMC system last winter and this is the thanks I get. s1Digital - what can you do for me?

Vernon L. Vincent

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Vernon L. Vincent

This is news to me. And sad to hear. They told me via phone a few weeks ago it would be made available as was S1Digital via "replacement" installation media per request. That was also posted on the VelocityMicro forum.

"Any customers that have lost their installation media, as always, will receive a replacement DVD upon request. Once we start shipping TV pack, all installation media will have the update included."

I'm really not happy because I was basing a purchase of their system on the fact they were taking care of customers. I appreciate the update.

I called back after I posted here and spoke with a Customer Support supervisor. Per this gentleman, he received his information from someone in "Program Development" or some similar area - the people that deal with the contracts between VM and other companies.

At my request, the Customer Support supervisor (Tameron, I believe, is the name) said he would further discuss the issue with Program Development and find out what other options are available. But I'm not too hopeful - especially if they posted one thing on their forum's and are now saying another when specifically asked about TV pack.

This is an issue for me as well because of VM's agreement to license Fuze's whole home software. I'd like to get this as well, but got the runaround again when I asked about it. Heh - I went with VM because of the great reviews I had read on their customer service. Not too thrilled at this point.

Update: VM Customer Service called me back and basically said what you told me: that they would "replace" a customer's lost media and that TV Pack would - at some point - be included on any media they provided customers. So it's not as bad as originally thought. But it's still irritating that they couldn't provide me the info when I called.

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Vernon L. Vincent

Vernon et al:

Sorry that you experienced some difficulties in having your questions addressed. I just checked into this thread and read your posts on the topic.  ...and YES, as you have read in reviews we do pride ourselves with the high level of customer support afforded to our clients.  And while you may have been "irritated" that your question couldn't been answered when you called, credit must be given that someone at VM Customer Service did take the time to research it and gave you a courtesy call back with a proper response.  Mea culpa; while very technically versed, this was a little "gray area" of a new policy of which Tamer was unfamiliar with.

VM, just like S1Digital and the rest of the gang, have to abide by the rules and regs posed by MS regarding the TV Pack.

I'll try to keep a VM presence here on "thegreenbutton" and check in every now and then.  Thanks to all who are VM clients.

- VM Business Development

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www.velocitymicro.com

So, how is VM dealing with the recorded programming format change to .wtv? Can't seem to get an answer from anyone at M$. I'm curious as to how OEMs are going to be able to sell TVPack units with no ability to copy recorded programs to DVD via any of the Vista applets to customers.

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HP M9300T HTPC
Vista Home Premium 64-bit
Q9300 2.5ghz Quad-core 1333mhz FSB
4gb DDR2 PC2-6400 RAM
ViXS PureTV-U 48B0 Tuner Card
Hauppauge HVR-2250 Tuner Card
nVidia 8600GT w/512mb DDR3 VRAM
Linksys WT160 Wireless N Router
Linksys DMA2200 Extender

You are correct that credit must be given, which I did do by editing my response to include the fact that Tamer did call me back. And I have been happy for the most part with my VM purchase. The problem from my standpoint, and I'm sure you understand, is that I spent over $4,000 on a system last October that was intended to be reasonably future-proof (quad-core setup, blu-ray burner, extended warranty, etc) only to find out less than a year later that I don't have any direct means of getting this update short of wiping out my installation and reinstalling. Perhaps I was unfair to VM, and for that, I'll apologize. But I contacted VM some weeks ago asking about this very thing, and the person I spoke with said that VM was still evaluating how to distribute the TV Pack. It would have been better for a VM person to have contacted me once a decision was made, instead of having to take time out to call, wait in the hold cue, and then speak with a different person only to find out that they in turn don't know the answer.  It feels like I'm the one who has to jump through the hoops.

What added to the irritation was that I also asked about the agreement with Fuze and VM regarding VM's license to distribute the Fuze software, and neither Tamer nor anyone else could talk about it. Since a press release went out regarding this arrangement, I assumed it was now publc knowledge, so it was additionally irritating to feel like I had more information than the technical support person I was calling.

Some of this could have been avoided if VM has proactively reached out to its customers that have VMC systems and provided them with the information.

If I have maligned VM, I'm sorry. But the combination of factors became very frustrating when I was left with the impression that for the amount of money I spent, I couldn't get either the TV pack upgrade or the new Fuze software.

Thank you for responding on this list as well as taking the time to investigate my concerns. It *is* very much appreciated.

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Vernon L. Vincent

vvincent:

Some of this could have been avoided if VM has proactively reached out to its customers that have VMC systems and provided them with the information.

Don't hold your breath on that.  They have been promising that for a year and a half and I yet to get a SINGLE proactive notification from them.  I was one of the first customers to get a cablecard system from VM back in May of last year and one thing I learned was that they were very good at making promises but absolutely horrible at keeping them.  Maybe mine is a special case, but it wasn't just a single issue, it happened time and again.

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Velocity Micro Cinemagix Grand Theater, C2Q, 2GB, 2 TB, 3 DCT, 2 HDHomeRun
Homebuilt C2Q, 2 GB, 1.5 TB, HVR-1600, FireSTB
Dell E1705, T7600, 2GB, 250GB, HVR-950
WHS, WRT600N, DMA-2100, DMA-2200, XBox360

CycleWriter:

So, how is VM dealing with the recorded programming format change to .wtv? Can't seem to get an answer from anyone at M$. I'm curious as to how OEMs are going to be able to sell TVPack units with no ability to copy recorded programs to DVD via any of the Vista applets to customers.

VM has no control whatsoever relating to the change-over to the .wtv format; we have to accept both the enhancements, as well as any perceived shortcomings regarding the cards that have been dealt to us.  As you appear to be an astute HTPC enthusiast the .wtv issue isn't of a concern to the majority of clients and our HTPC sales haven't been effected by it ...but then again, it is enthusiasts such as yourself who push the HTPC technologies and software to the max and have run into this issue.

What is HP's response to this?.

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~~~~~~~~~~~~~~~
www.velocitymicro.com

Velocity Micro BDM:

CycleWriter:

So, how is VM dealing with the recorded programming format change to .wtv? Can't seem to get an answer from anyone at M$. I'm curious as to how OEMs are going to be able to sell TVPack units with no ability to copy recorded programs to DVD via any of the Vista applets to customers.

VM has no control whatsoever relating to the change-over to the .wtv format; we have to accept both the enhancements, as well as any perceived shortcomings regarding the cards that have been dealt to us.  As you appear to be an astute HTPC enthusiast the .wtv issue isn't of a concern to the majority of clients and our HTPC sales haven't been effected by it ...but then again, it is enthusiasts such as yourself who push the HTPC technologies and software to the max and have run into this issue.

What is HP's response to this?.

I realize VM had nothing to do with the change. I was curious as to how you guys are dealing with it. Sounds like you're not and that you aren't exactly happy about it. I can't believe that converting recorded programs to DVD format is not something VMC or VM users would expect from a supposed Media Center. I mean, the very term Media Center infers a system with certain capabilities, this being one most people would surely think it capable of. I'm definitely not someone who "pushes these technologies and software to the max." I'm an average user with a basic system. I have an extender, but I'd sure like--and expect--to be able to archive some of my recorded programming if I choose to. I would think as an OEM you would be incensed that in bringing you some dubious features with TVPack that M$ has taken away a significant feature in the process. Maybe you have to temper your disgust in your writings, but I don't.

As for HP, they are so clueless over there in regards to VMC, TVPack and the basic functions of Media Center that I can't even get someone in tech support to respond more than once to a simple question. I know more than most of them about these systems, so what kind of response can I expect? Their canned answer is they are awaiting word from M$. That refrain is becoming a chorus, it appears.

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HP M9300T HTPC
Vista Home Premium 64-bit
Q9300 2.5ghz Quad-core 1333mhz FSB
4gb DDR2 PC2-6400 RAM
ViXS PureTV-U 48B0 Tuner Card
Hauppauge HVR-2250 Tuner Card
nVidia 8600GT w/512mb DDR3 VRAM
Linksys WT160 Wireless N Router
Linksys DMA2200 Extender

vvincent:

You are correct that credit must be given, which I did do by editing my response to include the fact that Tamer did call me back. And I have been happy for the most part with my VM purchase. The problem from my standpoint, and I'm sure you understand, is that I spent over $4,000 on a system last October that was intended to be reasonably future-proof (quad-core setup, blu-ray burner, extended warranty, etc) only to find out less than a year later that I don't have any direct means of getting this update short of wiping out my installation and reinstalling. Perhaps I was unfair to VM, and for that, I'll apologize. But I contacted VM some weeks ago asking about this very thing, and the person I spoke with said that VM was still evaluating how to distribute the TV Pack. It would have been better for a VM person to have contacted me once a decision was made, instead of having to take time out to call, wait in the hold cue, and then speak with a different person only to find out that they in turn don't know the answer.  It feels like I'm the one who has to jump through the hoops.

What added to the irritation was that I also asked about the agreement with Fuze and VM regarding VM's license to distribute the Fuze software, and neither Tamer nor anyone else could talk about it. Since a press release went out regarding this arrangement, I assumed it was now publc knowledge, so it was additionally irritating to feel like I had more information than the technical support person I was calling.

Some of this could have been avoided if VM has proactively reached out to its customers that have VMC systems and provided them with the information.

If I have maligned VM, I'm sorry. But the combination of factors became very frustrating when I was left with the impression that for the amount of money I spent, I couldn't get either the TV pack upgrade or the new Fuze software.

Thank you for responding on this list as well as taking the time to investigate my concerns. It *is* very much appreciated.

Vernon:

Thank you for taking the time in crafting this post.  And an additional thank-you for the "update" you added to your original post (much appreciated). I'll try to address as best I can your issues/concerns you wrote about:

You indeed were prudent with your purchase in regards to investing in the optimum components available at the time of your order in October.  VM does have a say in the h/w ...but the s/w game is a whole 'nuther story.  First, we were under NDA not to speak about it.  Next, we put it through some very rigorous testing on our plethora of systems to ensure that there weren't any issues ...and because of all this testing and re-testing, we did not release any info internally (or externally) as how, when, etc. it would be available; hence, when you spoke to someone at VM a couple weeks ago, there was no formal/official response/reply to give you.

The issue regarding your inquiry to our Tech Support department as to the Fuze Media and VM endeavor resulted more than likely with a "no comment"-type of response.  The PR that piqued your interest to contact us was a pre-CEDIA release from Fuze Media that described what they were doing and that VM was their primary OEM.  Here's what I'll say about this for now: 1) Fuze has some great/fantastic s/w, 2) Fuze/VM created a lot of "buzz" at CEDIA, 3) "...stay tuned" (excuse the pun) as specific information, pricing, availability, etc. will be coming out in the next couple of weeks.  Sorry, but our Customer Service department had little or no info as to this Sales Department endeavor ...nor were all of them informed about it.  I'll try to post something here to let you know more about it later.

While VM tries to keep our clients informed of new announcements, technologies, reviews, events, etc. by pro-actively sending them out emails on a regular basis on such, I don't know if VM has ever done so addressing only our CineMagix clients   ...hmmm, don't know, but makes sense to me in doing so.  I'll take your concern and try to see if/how we can be more pro-active in disseminating pertinent info out to our VM HTPC clients.

...and no apologies needed as you have not maligned VM in any fashion.  That's what these boards, threads and postings are all about  ...i.e. you have the ability to "communicate" what you feel to the world  ...it's up to companies like VM to "hear" what you say and do our best to improve things when we can.  As a VM client, we especially value your input ...and keep it coming.  Thx.

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www.velocitymicro.com

Hasn't the MSFT NDR expired by now? I know they are still obligated to keep certain things under wraps, but installation assistance, warnings about consequences if we do/don't do a clean Vista install, things to watch out for, etc. should be ok now. What about it you guys!

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Go Griz!!!