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ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

Last post 05-29-2008, 9:51 AM by JonnyR. 165 replies.
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  •  05-18-2008, 7:23 AM 263469 in reply to 263458

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    So I got mine working last night by removing the cablecards and reruning TV setup. Then a few hours later I reinstalled the cablecards and reran TV setup and it worked last night. This morning it is not working again. So I pulled the cablecards again and I am going to wait till next weekend to reinstall them or until a fix is found. Is this only happening on Dell XPS 420s? I don't think I have seen anyone with this problem on a different system. I think this is now something Microsoft/ATI should be looking at.
  •  05-18-2008, 7:31 AM 263470 in reply to 263469

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    nathang:
    So I got mine working last night by removing the cablecards and reruning TV setup. Then a few hours later I reinstalled the cablecards and reran TV setup and it worked last night. This morning it is not working again. So I pulled the cablecards again and I am going to wait till next weekend to reinstall them or until a fix is found. Is this only happening on Dell XPS 420s? I don't think I have seen anyone with this problem on a different system. I think this is now something Microsoft/ATI should be looking at.

    I have posted earlier how to get it working again.  This has worked for me with no exceptions.

    Close MC.  Go into Device Manager, uninstall the ATI DCT, and let the system reinstall it.  Open MC and voila! the TV is working again.  Only once did I have to run the tuner setup utility again.

    What this process tells me is that there is something wrong with the drivers in Vista.  I think nathanm has hit on something as I think my problem happens around 10 as well.


    Jon
    Carrollton, TX

    Dell XPS420, 2.4GHz Quad Core
    3GB 800MHz RAM, 320GB 7200rpm HD
    NVidia 9600GT 1GB w/Display Port
    BD Drive + DVD-RW, ATI DCT
    Dell 3008 WFP 30" 2560x1600 Monitor/TV
  •  05-18-2008, 7:44 AM 263472 in reply to 263458

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    expletive:

    Where has everyone received the 1.17 firmware from? Going to ATI's site it looks like theyve taken it down.

    It's still there. http://ati.amd.com/support/drivers/vista32/ocur-vista32.html

  •  05-18-2008, 8:19 AM 263476 in reply to 263472

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    Thanks, the link is working for me now.

    I wonder if people with this problem can talk about whether or not theyre using the MC directly or via an extender?  I'm trying ot think on how the computer may be reacting if it does not detect an HDCP display somewhere in the chain.  My XPS 420 is connected to an integra 9.8 processor via HDMI (AT 3870 with HDMI) and the processor outputs to an epson projector.  However, i do not use the the PC directly, i only use it for configuration of the media center, and access it via 3 extenders (2x 360 and one linksys 2200).

    I am wondering if having the processor powered on but not the projector, might be confusing the PC into thinking there isnt a fully protected path and having it disable premium channels. 

    Does anyone else have a display device situation that may account for something like this?
  •  05-18-2008, 10:25 AM 263486 in reply to 263470

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    jdrake: it appears that you have a solution according to your latest post.  For clarification: how long has your correction been working?  Can you please elaborate about let the system re-install - ? 

    tgb community:  there does seem to be a hot fix underway from MS http://support.microsoft.com/kb/929011 posted May 15 relating to "combo TV Tuners" (i.e. NTSC and ATSC capable tuners such as ATI's TV Wonder Digital tuner

  •  05-18-2008, 10:45 AM 263489 in reply to 263486

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    I've been having similar problems starting at 7:30 at night.  I started a different thread at http://thegreenbutton.com/forums/thread/263488.aspx and there seem to be quite a few people similarly affected.

    Melissa

  •  05-18-2008, 11:11 AM 263494 in reply to 263486

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    wilder4u:

    jdrake: it appears that you have a solution according to your latest post.  For clarification: how long has your correction been working?  Can you please elaborate about let the system re-install - ? 

    tgb community:  there does seem to be a hot fix underway from MS http://support.microsoft.com/kb/929011 posted May 15 relating to "combo TV Tuners" (i.e. NTSC and ATSC capable tuners such as ATI's TV Wonder Digital tuner

    I have a work around to get HDTV displaying again, but do not have a solution to the problem.  The error message so far has always returned.  I am monitoring when it returns to see if it is around 10:00 PM.

    There is really nothing to elaborate on with the Device Manager.  Once you uninstall the DCT, the system will immediately detect and re-install the device.  There is nothing for you to do but watch until it is complete and then open MC.

    I did find a thread on the MS forum about this issue.  I posted what was being reported on TGB.  Hopefully MS will correct the problem quickly.


    Jon
    Carrollton, TX

    Dell XPS420, 2.4GHz Quad Core
    3GB 800MHz RAM, 320GB 7200rpm HD
    NVidia 9600GT 1GB w/Display Port
    BD Drive + DVD-RW, ATI DCT
    Dell 3008 WFP 30" 2560x1600 Monitor/TV
  •  05-18-2008, 11:18 AM 263497 in reply to 263486

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    I also have been experiencing the "Restricted Content" error. It started sometime on Wednesday, 5-14-08. The only windows updates I had received prior to that date upto a week ago were for Windows Mail. I have not seen the above mentioned update for the ATI DCT. I didn't notice the issue had occured until Friday, so the several recordings between Wed to Fri evening all had the same error.

       In attempt to correct the issue on Friday, I rebooted the computer and the DCT. This allowed Battlestar Galatica to record, however shortly after that it failed again. In an attempt to fix the issue, I downloaded drivers from Dell for my video card (ATI HD 2600 XT) and updated the bios to REV A04. This didn't correct the issue. I then upgraded the firmware on the DCT from 1.16 to 1.17. This also didn't resolve the issue. Finally i upgraded to Vista SP1. This also failed. I made a manual backup of the current state of my XPS 420 using Windows Home Server and then rolled back to Tuesday's 12:00am backup. This too did not resolve the issue.

       It seemed to me then that it probably wasn't an issue with software or drivers being installed so I rolled forward to the SP1 backup and then contacted my cable company (BrightHouse, Tampa Bay) and had them re-pair both cablecards. We followed the proceedure MSFT had outlined with the HIT following several minutes behind the INIT msg. This resolved the issue for approx. 24 hours. To be upfront, I also had opened the advindex of both DCTs and turned on tracing during the entire time period. I have saved those logs. I also had a recording scheduled on both tuners constantly. I had them randomly alternating between true HD recordings/channels to regular standard defs, using TNTHD, TBSHD, HDNET, HDNETMV, SCIFI, and several local HD and non hd channels. The issue did not resurface until the last recording was being made on TNTHD for "The Truman Show." The recording failed exactly 45 minutes in to the 12:00pm airing. As I can tell using the traces, no error message showed that corresponded with the failed event. I could post the full logs however if anyone would like. On a side note, this did repair the "issue" i had with not ever being able to tune into TNTHD, prior to Saturday, I never was able to tune to it. But I rarely wanted to watch anything on it as the commerical breaks usually were odd, and movies tend to be compressed and randomly in stretch-o-vision.

       Currently, I've rebooted the system and the DCTs again and have set several recording for the rest of the evening. We'll see how things progress. It should be noted, I've had this system installed and functioning without a single incident since late Feb. Not one missed recording, and not a single failure in any way. The system had a relibility rate of 10.0 out of 10 and even when the DCTs cablecard light turned red, it still recorded fine. All of this on the 1.16 firmware and a essentially factory image installed on the XPS from Feb, with the only additon being the WHS connector and disabled virus scanner and windows defender. I also only used the computer for TV recording and serving to the Xbox 360. I rebooted between once a week to once every 3 weeks, depending on when I needed to clear the red light on the cable card. I also let automatic updates come in, so if there were other reboots in there, I didn't witness them. In fact, I didn't have a single install problem or hiccup outside of never being able to tune to TNTHD, which for me was a non-issue, so I counted myself very lucky when I got the system up and running... Alas now it seems a lot of us have joined a newer club... "Restricted Content" for no apparent reason whatsoever. I know several people had an issue on Monday's NBC lineup, but I don't even record anything on NBC at this point in time so my tuners haven't tuned to NBC since the last episode of Chuck...

       At this point, I still have a cable tech coming on Monday, but it seems pointless, because just about everything seems to fail at some point. I'm wondering if this a indication of a larger issue. Some sort of timebomb, not from the cable companies, or the computer makers, but perhaps an issue on the Microsoft/CableLabs DRM end. I assume that the cablecards as part of the their DRM/Activation scheme call home to some where at x intervals. If that is truely the case, perhaps the server is responding with invalid data or is invalidating/revoking the systems that ping to it? The only other explanation I can come up with that would work with so many of our systems in this extremely varied ecosystem we have going is that perhaps somehow all of our computers have gotten a virus that is targeting these setups. I'm sure alot of us don't run virus scanning to avoid interference with the DCTs, so while this idea to me seems farfetched, it is somewhat plausible. Of course, there would have be something common with all of our connections however for the virus theory to work and since I don't surf with mine, unless it was able to infect this computer and then travel to my other, it seems doutful at best.

    Long winded, but maybe someone else watching can make use of my observations. I'd really like to see this issue resolved for us all asap.. Especially with finale week underway :(


    -Ripley
  •  05-18-2008, 12:05 PM 263502 in reply to 263458

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    It's still there:

    http://ati.amd.com/support/drivers/vista32/ocur-vista32.html

    And BTW I'm still *screwed*.  Worked last night, but this morning Everything's back to Restricted Content.  I've begged Dell and Cox to push it up the chain and get someone's attention. Doubt it'll help.

    For me, this started BEFORE I installed the new 1.17 firmware.

    BH

  •  05-18-2008, 12:57 PM 263509 in reply to 263470

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    jdrake:
      This has worked for me with no exceptions.

    Close MC.  Go into Device Manager, uninstall the ATI DCT, and let the system reinstall it.  Open MC and voila! the TV is working again.  Only once did I have to run the tuner setup utility again.

    What this process tells me is that there is something wrong with the drivers in Vista.  I think nathanm has hit on something as I think my problem happens around 10 as well.

    I've done this the last two nights now, and promptly at 10pm every evening, regardless of the channel it does this.  If it were the drivers, why would this start all of the sudden?    The drivers have not been upgraded, only the firmware has.  I'm not trying to be rude, but read all the threads..... Troubleshooting 101 tells you that if everyone is using the same driver, and have only ever had that driver, if the issue happens with 1.16 and 1.17 firmware, if the issue happens with multiple providers, then it simply cannot be the driver, firmware, or the provider.  Something else changed.

    Remember, Microsoft has the ability to make changes on their end which then are used by our VMC's.  This is how they added Internet TV, and continue to add things like the Super Bowl commercials, and then take them away.  All that isn't done via Windows update.

     

     

    -D

  •  05-18-2008, 1:37 PM 263516 in reply to 263458

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    expletive:

    Where has everyone received the 1.17 firmware from? Going to ATI's site it looks like theyve taken it down.

    I was able to find the firmware online at ATI but what about the driver?  I have went so far to rebuild my machine and it looks like when you first configure the turners, DCT, it downloads a security update and that's when it all goes bad.  Well at least for me during my rebuild.

    Back to the driver, my driver version is from 2006.  I recall when I upgraded to the latest firmware about a month ago, it updated my DCT driver also.  Now when I click on to install the INF is gives me an error, missing files.  When I looked in the INF there are several files that's part of the driver update that are not packaged with the firmware update.bv

  •  05-18-2008, 2:27 PM 263525 in reply to 263486

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    wilder4u:

    jdrake: it appears that you have a solution according to your latest post.  For clarification: how long has your correction been working?  Can you please elaborate about let the system re-install - ? 

    tgb community:  there does seem to be a hot fix underway from MS http://support.microsoft.com/kb/929011 posted May 15 relating to "combo TV Tuners" (i.e. NTSC and ATSC capable tuners such as ATI's TV Wonder Digital tuner

    I signed up for this HOTFIX.  I'm not getting the errors in which that this fix addresses but I have seen it switch from a digital cable setting to qam. 

    Until then, I have uninstalled one of my three turners.  Removed the power and I do see all the channels.  Since this is a rebuild, I'm going to install SP1 and see what happens. (how deep the rabbit hole goes)

  •  05-18-2008, 3:22 PM 263534 in reply to 263470

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    jdrake:

    I have posted earlier how to get it working again.  This has worked for me with no exceptions.

    Close MC.  Go into Device Manager, uninstall the ATI DCT, and let the system reinstall it.  Open MC and voila! the TV is working again.  Only once did I have to run the tuner setup utility again.

    What this process tells me is that there is something wrong with the drivers in Vista.  I think nathanm has hit on something as I think my problem happens around 10 as well.

     

    I did that and it did not work. The only thing that have worked for me (twice now) in remove the cablecard, run tv setup, then reinstall the cards and run the tv setup again.

  •  05-18-2008, 3:27 PM 263535 in reply to 263486

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    wilder4u:

    jdrake: it appears that you have a solution according to your latest post.  For clarification: how long has your correction been working?  Can you please elaborate about let the system re-install - ? 

    tgb community:  there does seem to be a hot fix underway from MS http://support.microsoft.com/kb/929011 posted May 15 relating to "combo TV Tuners" (i.e. NTSC and ATSC capable tuners such as ATI's TV Wonder Digital tuner

    That have to do with over-the-air/anglog tuners, not cablecard tuners.

  •  05-18-2008, 3:35 PM 263536 in reply to 263535

    Re: ALERT: *Micorosoft Windows Update* ATI - Streaming Media Broadcast Devices - ATI TV Wonder Digital Cable Turner

    I've been having significant problems recording programs. Today "Meet the Press" did not record (NBC) and I am also unable to record Gray's Anatomy on ABC. I have a "play by the rules" VMC Cable card system which was expensive, and I'm angry that I am not able to perform many of the time-shifting, fair use functions. I'm not looking to pirate anything.

    I also had a TNT HD movie not record (not allowed by content provider).

    I have also seen the "restricted content" message repeatedly.

    Vista Premium machine (SP1) with updated firmware 1.17 on cable tuner.

    Is this some type of broadcast flag content, or a new problem related to the firmware?

    I would appreciate a not-overly-technical discussion of what is going on here.

    Thanks, Kirk Klemme

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