thevirtualmaster:

3) When I open Media Center:  "Media Center was unable to open Messenger.  Please make sure that Windows Messenger is installed on your system."

There is an entire thread on this issue here.

This post has the easiest solution.

HTH

Jerry

Many thanks, Jerry, that annoying Messenger error is gone. 

Now, any tips on getting the guide to download?  Pretty please. 

Connie

Chris,

 I am having the same problem that started about 4 days ago. My tv listings come from 84015. Any ideas why I am still not able to download new listings?

Vipergt:

Chris,

 I am having the same problem that started about 4 days ago. My tv listings come from 84015. Any ideas why I am still not able to download new listings?

Hi Viper,

This issue has since been resolved, so if you're not getting new guide data yet, there would seem to be another problem.

Have you tried going through TV Setup again at all? Let me know what you've tried and I'll maybe go into the office tomorrow for a bit and see if I can repro the issue.

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This posting is provided "AS IS" with no warranties, and confers no rights.

Sleep is a symptom of caffeine deprivation.

i seem to have lost my cable guide data

the atsc data is showing up, just not the cable data

11354 jamaica time warner cable ready tv, jamaica time warner digital

this started happening yesterday

chrisboedy:

Vipergt:

Chris,

 I am having the same problem that started about 4 days ago. My tv listings come from 84015. Any ideas why I am still not able to download new listings?

Hi Viper,

This issue has since been resolved, so if you're not getting new guide data yet, there would seem to be another problem.

Have you tried going through TV Setup again at all? Let me know what you've tried and I'll maybe go into the office tomorrow for a bit and see if I can repro the issue.

 

Just as an update, I came into the office today to try and repro any of the reported guide issues from this weekend. I just finished downloading the Salt Lake City, Comcast Digital headend and I was able to get new data through 9/12/08

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This posting is provided "AS IS" with no warranties, and confers no rights.

Sleep is a symptom of caffeine deprivation.

thevirtualmaster:

HELP!  I have enjoyed Media Center for several years with no problems.  Recently I am getting three error messages.

1) When trying to download guide from Zap2It to 91601:  "The Guide could not be downloaded for the following reason: Guide server error (Code:33)."

2) When trying to reset guide listings:  "Guide listings could not be retrieved.  Internet connection failure. Details: Unknown discovery service error. Code:14"

3) When I open Media Center:  "Media Center was unable to open Messenger.  Please make sure that Windows Messenger is installed on your system."

The dial-up connection is working fine.  The date/time is set correctly.  There is no firewall conflict with Media Center.  Windows Messenger is installed.

May be relevant:  Recently my Dell XPS4 crashed and ran scandsk (or was it chkdsk?), but all seems fine except Media Center.

I am not a computer wizard.  Please respond with simple instructions.

 

Hello thevirtualmaster,

In order for me to investigate data issues, it's necessary for you to report them using this template: http://thegreenbutton.com/forums/thread/251584.aspx

Please use these guidelines for posting your issue in this forum: http://thegreenbutton.com/forums/90/ShowForum.aspx

Thank you

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This posting is provided "AS IS" with no warranties, and confers no rights.

Sleep is a symptom of caffeine deprivation.

Thank you, Chris. 

I'll post to MCE Service & Data Quality Issues forum.

Connie

ChrisDane:

Chris, you're absolutely right!

Normally I would have used 8430008 (Stofa Århus).

Rather than waiting a couple of weeks for the new lineup to be updated, back in July I ended up doing a manual setup and manually link each channel to the right EPG channel name.

July 1st I sent a mailnote to BDS at help@bds.tv and also submitted a report to MS - both incl. a link to the new lineup at http://www.stofa.dk/stofatv/kanaloversigt_pdf.php?anlaegid=791. Unfortunately I do not remember how I reported the issue to MS.

I'm just wondering if my lineup problem is related to the other problem - about the EPG suddenly no longer updating updating and recording crashing - both seemed to start happening about the same time. I read some post stating that you should update the lineup in order to get the list of recorded files reconstructed.

Is there some way that MCE can reconstruct its database of recordings?

Those symptoms are also why I created this post as part of this particular thread.

Thanks Chris and everyone else,

My problem with EPG update and my recording problems have been resolved by updating my channel line-up using the now corrected channel line-up for cable service in my area.

It seems as if my manually created channel line-up combined with me manually deleting shows from Recorded TV got the system into a state, where it could no longer update the EPG - rendering my system useless.

Is it conceivable that MCE could get some other - more stable - method of fixing the current list of recorded tv programmes, rather than letting the whole box become useless when EPG update fails?

I just got back from a trip and apologize for the delayed response. I attempted to download the listings again and they came up the same. I am using antenna to get my tv signal. I do have a digital converter box but do not know how to hook up for this purpose and have not yet. Any ideas?